Customers Feedback

 Taker dashboard allows you to track customers feedback  and analyze it for further service improvements or compensations 

Go to CRM 

You can choose  branch, duration, and export the data to excel. 

 

Click on the order to see order details 

Click on the customer phone number to access their profile 

Click on average rating to access rating page

• Related Articles

• Complaints & Feedback

  Order-related issues In case of any driver-related issues (misbehavior or the driver Please submit the following application so we can follow up by clicking here

• Wallet Add-on

  You can reward your customers or compensate them for any situation using the Wallet Feature How to activate Wallet Available only starting from the Growth plans You can add balance for your customers from here

• Order Configuration

  Conditions Go to settings In this page you can add ( VAT Number - Percentage - PDF VAT Certificate ) Order Notes Go to settings Allow customers to add order notes Allow customers to add item notes Auto-accept online payment Status of Online payment ...

• Order Notifications

  This feature allows you to create and customize your communication messages with your customers. You can create messages for order status updates, wallet, etc. Go to settings and click notifications Order Status Order Status allows you to predefine ...

• Exclusions

  It means that customers can choose this meal and request that the meal excludes these items Example:  a mean without Sugar, Ketchup, Pepper That helps especially if they have allergy towards certain ingredients Click Create