CRM feature provides valuable statistics about your customers, their behavior and their average spending, etc.
![](https://static.zohocdn.com/zoho-desk-editor/static/images/info.png)
Enable & Disable a customer
You may, as well, enable or disable "block" a customer from the status tab.
If status tab is disabled, customer won't be able to make an order.
![](https://static.zohocdn.com/zoho-desk-editor/static/images/info.png)
Update Wallet Balance
You can also control the wallet balance in terms of adding, removing balance.